GENERAL ENQUIRIES
Start with a message.
Questions about the firm, the proposed service, or how to get started.
[email protected] ↗A CONVERSATION IS A GOOD START
Your questions.
Our full attention.
From understanding an investment to finding your way around an account, choose the right starting point. Clear questions deserve considered answers.
Already a client? Use your verified account channel for sensitive or account-specific requests.
Client AccessPRIVACY & DATA
Your information matters.
Understand your rights and the proposed approach to personal data.
Data & TrustTELL US WHAT’S ON YOUR MIND
Let’s find
the next step.
Choose a topic and give us enough context to understand your question. Fields marked * are required.
CORRESPONDENCE
A place to start.
A team to connect with.
Gutenbergstrasse 6,
Zürich 8002,
Switzerland
✳
One connected perspective.
It is not a verified office, EU registered establishment, or walk-in location. A real location and visiting arrangements will be added when confirmed.
The Dornoch ApproachCan I place or cancel a trade through this form?
No. This form is for general enquiries. Under the proposed managed service, authorised investment activity is handled within the agreed mandate. Client instructions cannot be cancelled or amended once placed, subject to mandatory rights and applicable terms. A contact message is not an execution instruction.
What should I include when asking about a withdrawal?
In a verified live support channel, provide the request reference, date, currency, and status shown. Eligible cleared-cash withdrawals are usually instant under the proposed model but may take a few hours, or longer when settlement, checks, or payment delays apply. Do not submit bank credentials here.
How do I raise a complaint?
In a live service, describe the issue, relevant dates and references, and the outcome you seek. The operating firm must publish its handling process, deadlines, and applicable independent escalation routes.
How do I make a personal-data request?
Review the Data Policy for your rights and the proposed process. A live request should go to the verified Privacy Team contact; the placeholder .example addresses on this site do not receive messages. You may also contact an appropriate EEA supervisory authority.